Live Workshop Session and Q&A

How to Make Self-Service Work for Your Contact Center

Use-Cases, Strategies, Challenges, and Solutions

Self-service solutions are designed to help customers quickly find the answers to their questions and solve their issues without interacting with a live agent.

Besides freeing up a considerable amount of agent time and creating a better overall customer experience, a self-service solution can also be the foundation for considerable cost savings. Let’s see how!

Join our Workshop Session to learn everything you need to know about creating a self-service system within your contact center. 


• Benefits for company, agents & clients
• Self-service in multiple scenarios
• General challenges
• The four general types of self-service solutions

Fill in the form to get immediate access to the live workshop session and get ahead of the trends that may shape your business for years to come.


Bradley Butler
Contact Center Software Consultant, NobelBiz

With more than 10 years of experience in the contact center space, Brad has worked in operations, business development/intelligence, and within the C-suite of executives that make decisions regarding workflows, platforms, and technology.


Carl Round
Carl Stuerke
Contact Center Software Consultant, NobelBiz

Strategic business operations leader with 12+ years of customer support experience in the tech industry and a passion for leadership and scaling/developing teams.

Get the workshop recording! !

"*" indicates required fields


Expert Form Tip: Sign Up with Google ReCAPTCHA

To use the CAPTCHA field on this form to protect your website from spam and bot abuse you will need to sign up with Google ReCAPTCHA. For more information on this, check out the Docs.

Important: Delete this tip before you publish the form.

This field is for validation purposes and should be left unchanged.

New UPCOMING Webinar

Avoiding Common Technology Mistakes in Contact Centers

Upcoming Webinar

Avoiding Common Technology Mistakes in Contact Centers