March 4, 2025 - NobelBiz

Are you struggling to keep improper spam or scam labels off your phone numbers or calling campaigns? Searching for reliable solutions online is often confusing and leaves you with more questions than answers. You might be tempted to try to fix things yourself, but the reality is, handling spam labels effectively is a lot more complex than it seems. Regain control of your calling reputation and save your team valuable time and resources by partnering with NobelBiz for Number Reputation Management. Our experts handle the complexities of monitoring and remediating spam labels, so you can focus on connecting with your customers.Regain control of your calling reputation and save your team valuable time and resources by partnering with NobelBiz for Number Reputation Management. Our experts handle the complexities of monitoring and remediating spam labels, so you can focus on connecting with your customers.The alternative? A tedious, expensive, and time-consuming struggle with spam labels. Here's what you'll face if you go it alone... Key Takeaways DIY Number Management is Risky: Handling spam labels alone requires constant monitoring, carrier appeals, and troubleshooting, often with no guaranteed resolution. Carrier Processes Are Slow & Inconsistent: Each carrier has different, complex procedures for label remediation, leaving businesses waiting for uncertain outcomes. DIY Efforts Can Backfire: Misguided remediation strategies can worsen spam labeling issues, leading to lower call answer rates and potential compliance risks. Partnering with Experts Saves Time & Resources: NobelBiz manages carrier disputes, proactively monitors number reputation, and ensures maximum call deliverability. What You Need for Effective Spam Label Monitoring Monitoring even a single phone number for spam labels is complex. First, you need a system to manage all your numbers and campaigns across multiple carriers. This system should ideally be a single, centralized platform, letting you easily see which calls are being mislabeled. There should be on-demand tracking to provide insights into your call display and number health when it matters most.Beyond just reports, you'll want to receive alerts of any spam labels in a timely manner to act proactively rather than reactively. Waiting until customers complain, or your call metrics suffer leads to missed opportunities.Finally, managing spam labels is time-consuming and financially draining. Do you have enough people with the right resources to not only monitor labels but also handle the process of fixing them with carriers? If not, your current team could be quickly overwhelmed. "The Federal Trade Commission reports a median loss of $1,480 for fraud by phone call, totaling approximately $850 million annually." Source: Federal Communications Commission, "Combatting Illegal Voice Calls," Eighth Report and Order, February 6, 2025 What it Takes to Fix One Spam Label on Your Own Once you feel confident in your systems architecture for monitoring, it’s time to figure out how you’re going to fix the fraudulent labels. Unfortunately, remediating is an uphill battle with no guarantees. Here’s why:+ Playing by Their Rules: Each carrier has a unique, lengthy process for appealing labels. You'll need the time and patience to jump through their respective hoops.+ The Waiting Game: It could take days or weeks to even hear back about a single ticket with no guarantee of resolution. Meanwhile, erroneous labels continue to sabotage your contact rates.+ Mountains of Paperwork: Expect to provide extensive details for every ticket: phone numbers, caller IDs, proof of labeling... even then, success is unlikely.+ Numbers Game: Fixing a label on one carrier does not solve the problem on others. Your number could still be flagged elsewhere, starting the process over again.With so many labels to potentially fight, limited success rates, and the constant threat of new labels, can you afford to tackle this on your own?“Number reputation management isn’t just about fixing labels—it’s about preventing them in the first place. Without the right tools and expertise, businesses risk long-term damage to their call deliverability.” - Christian Montes Executive VP of Client Operations, NobelBiz But Wait, There’s More Monitoring spam labels and submitting tickets for remediation is just the tip of the iceberg. Here are a few often-overlooked factors that can also sink your DIY efforts:+ Data Reliability: Can you truly trust the accuracy of your labeling data? Without on-demand monitoring, you could be acting on outdated information.+ The Testing Burden: How many test phones and carrier plans would you need to ensure your data is accurate? Procuring and managing these becomes a major investment.+ Algorithm Awareness: Simply making lots of calls isn't the only trigger for spam labels. Algorithms analyze call patterns, answer rates, timing, and even your industry. Frequent caller ID changes or rapid number rotation will likely get you flagged as suspicious, not avoid labels. Understanding how these algorithms work is crucial to avoid making things worse with well-intentioned, but misguided, strategies.+ "New" Isn't Always Clean: Any "new" number you acquire likely has a history. Are you prepared to deal with inherited spam labels?The Bottom Line: Truly effective number reputation management requires constant vigilance, expertise, and resources dedicated to understanding the ever-changing telecom landscape. Can your team handle this on top of their existing workload? “The algorithms that flag spam labels are constantly evolving. If you're not actively monitoring and adapting, your calls will be blocked before you even know there’s a problem.- Mike Mcguire, Senior Sales Consultant at NobleBiz Partnering for Peace of Mind Choosing to monitor and manage the reputation of your phone numbers independently means that 0% of your phone numbers are protected at the network level, so you have to monitor 100% of them 100% of the time. Are you confident and well-equipped enough to handle that? NobelBiz offers a powerful alternative. We handle 100% of the complexities of label remediation directly with carriers and analytics partners, and provide proactive, network-level monitoring for comprehensive protection.If you're ready to stop battling spam labels and focus on what matters most, NobelBiz’s Number Reputation Management solution can help. We handle complex carrier disputes on your behalf, protect your number at the network level, and provide a way for you to proactively monitor the health of your numbers. Partnering with us means protecting your calling identity as a trusted source and empowering control and visibility over your communications. "A large bank reported that, in May 2020, a voice service provider’s third-party call-labeling service provider mislabeled a phone number used by the bank’s automobile lending division as spam, resulting in the blocking of collections-related calls from that number." Source: FCC's Second Report on Call Blocking (2021) Take Action Now If you’re reading this, you’re already on the path to identifying the reputation management solution best suited for your business. NobelBiz’s experts have the knowledge and relationships to navigate the nuanced world of number reputation.📅 Schedule a free consultation and let’s discuss your specific challenges. We’ll provide a personalized analysis of your calling landscape and develop a tailored strategy to protect your reputation and restore your ability to reach customers effectively. 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Day: March 4, 2025

Is DIY Number Reputation Management Worth the Risk?