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Frank Wassenbergh: How do you ensure a call center manager understands the capabilities & challenges of any CCaaS solution? Steve Bederman: We had an epiphany, recently. And it’s an...
Steve W: Frontline employees are an essential part of the customer experience, and contact centers have the potential for major impact. Steve B: I will be honest and say...
Marc: One of the things you just pointed out, Steve, is looking for opportunities to make the most of your best people’s talents and abilities, in ways that challenge...