November 3, 2021 - NobelBiz

STIR/SHAKEN MIGHT PLAY A KEY ROLE This verbiage makes us think about one thing and one thing only: STIR/SHAKEN is supposed to do just that, but for unwanted voice calls. This is an authentication mechanism installed at the carrier level to protect consumers against nefarious robocalls. Although STIR/SHAKEN has been enforced nationwide since June 2021, up until this moment it has only solved half of the problem (i.e. the number authentication). At the moment, calls are only being signed with three different levels of attestation. However, for now, the level of attestation serves just as another data point attached to the call. The blocking mechanism and the display of the various levels of attestation are still being discussed. At the moment, no calls are being blocked because of STIR/SHAKEN, except the traffic originating from carriers that failed to submit registrations with the FCC’s Robocall Mitigation Database. Knowing that the STIR/SHAKEN discussion is far from being over, we are really curious to see what mechanisms will be set in place to fight the recent robotext epidemic. We have a hunch that the STIR/SHAKEN mechanism will play a great role in this. (If you want to learn more about the status of STIR/SHAKEN and how it can impact the Contact Center industry, click here and watch our latest on-demand webinar: Call Labeling & Blocking in the Age of STIR/SHAKEN.)

Day: November 3, 2021

Will STIR/SHAKEN Play a Role in the FCC’s War on Robotexts?