July 19, 2021 - NobelBiz

Implementing a Call Tag System Before you begin creating and developing a call tagging system, consider your campaign's needs and the reasons for establishing such a system. Consider the many tag categories such as: - Type of lead: It’s a good idea to indicate the sort of lead as ‘interested,’ ‘not interested’ or ‘purchased another product or service,’ when you contact the prospects, so you can see what type of lead your team contacts. If you realize that many of your leads don’t want to chat with your agents, it may imply that your conduct quality is not good. - Customer type: It is vital to determine in customer service whether a customer needs support or irritation as quickly as possible. You may identify these talks as urgently or as essential by using call arrangement codes and making them a priority. - Contact type: You may encounter invalid numbers when contacting leads. If your call disposition tags mark these contacts as ‘invalid,’ the whole team will be alerted, and additional team agent members will be prevented from reaching this contact. - Reason for calling: As a company, it may be a good practice to label these calls for a variety of reasons so your consumers understand why you are being called. For instance, the reason for the call can be identified by using tags such as ‘Complaint’.

Day: July 19, 2021

How to Use Call Tagging to Enhance Your Contact Center?