March 26, 2020 - NobelBiz

Comparrison There are many advantages to running omnichannel vs multichannel. You can create an integrated approach to the way you do things You can map customer journeys You can juggle your tactics so that everything you do goes out at the right time, on the right channel You can control everything at all times If you manage inbound campaigns, an omnichannel solution allows you to: Qualify and prioritize clients’ demands according to choices made in the IVR Automate certain responses with Selfcare options Direct your clients to the most appropriate agent to deal with their demands Collect all data in a single platform Share information regardless of the type of communication channel Enrich the call frame with custom call scripts And if you manage outbound campaigns: Set up the dialing system that suits you best ( Preview, Progressive, or Predictive ) Exceptional and rich customer knowledge through CRM integration Automate all your campaigns (phoning, emails, or SMS). Click-to-dial Setting up reminder rules and post-call workflows

Day: March 26, 2020

Omnichannel vs Multichannel What’s the Difference?