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Manage emails the omnichannel way.
The purpose of email management is to give the possibility to handle an email as if it was a call. Our approach is truly omnichannel, treating emails with the same priority as calls. Experience a new era of email handling, featuring automated filtering, intelligent routing, priority lists, and seamless automated responses using customized email templates.
NobelBiz OMNI+ redefines email management, ensuring a streamlined process that mirrors call handling. Say goodbye to traditional limitations – embrace the omnichannel way of managing emails for a more efficient and responsive customer engagement strategy. Elevate your email game with NobelBiz OMNI+.
Witness Full Email Integration
Email in Omni+ is truly an efficient, beneficial experience: Agents can initiate or respond to an email from the same interface, even for customers who are actively engaged with them on another channel.
Imagine a world where a customer requests an email with details and can receive it during the same conversation with the same agent, all while getting a personalized experience on another channel. Then take this train of thought to another level and envision a world where all these interactions are linked and easily traceable with just a few clicks—all in one place.
Efficient Email Handling
Initiate or respond to emails within the same interface for streamlined and hassle-free communication.
Seamless Omnichannel Experience
Offer customers a personalized experience across various channels, enhancing engagement and satisfaction.
Real-time Email Responses
Provide instant, personalized email responses during ongoing conversations for a dynamic customer experience.
Centralized Interaction Tracking
Easily trace and link all customer interactions in one centralized platform for comprehensive management.
Enhanced Customer Engagement
Elevate customer engagement through Omni+ by ensuring a smooth, efficient, and personalized email experience.
Holistic Interaction Management
Experience a world where all customer interactions are linked and traceable with just a few clicks, simplifying the overall management process.
I would absolutely recommend NobelBiz OMNI+ because of how easy it is to install, how quickly it is to learn, and how good the reporting is straight out of the box.
Brad Dashnaw, CEO – Shift Marketing
Intelligent Email Routing
When an email comes in, the system automatically routes it, taking into account a wide range of variables (agents’ skills set, email address priority, subject, etc.), prioritizing and assigning it accordingly. Of course, this is only possible with solutions that have an integrated email system.
The email notification displays the client’s information, interaction history, and communication options. If the client has an emergency, the agent can start a telephone conversation immediately with just a click of a button.
- Automated Email Routing
- Intelligent consideration of agents’ skills, priority email addresses, and subjects
- Prioritization and seamless assignment
- Client Information Display in email notifications
- Instant Telephony Integration for emergency response
The Benefits of Contact Center Email Management Software
Welcome to a new era of streamlined communication with the NobelBiz OMNI+ Contact Center Email Management Software. Elevate your customer service game by unlocking a host of benefits that redefine how you manage email interactions within your contact center.
1. Efficient Workflow Integration
Our Email Management Software seamlessly integrates into your contact center workflow, allowing agents to initiate or respond to emails directly from the same interface they use for other communication channels. This not only streamlines operations but also enhances efficiency by offering a unified platform for managing customer interactions.
2. Personalized Multichannel Engagement
Imagine a world where your customers can seamlessly switch between channels while receiving a consistent and personalized experience. With our software, agents can provide customers with the information they need via email during an ongoing conversation on another channel. This not only boosts engagement but also contributes to an enriched and personalized customer journey.
3. Real-time Responsiveness
In today's fast-paced digital landscape, timely responses are crucial. Our Email Management Software empowers your agents to provide real-time and personalized responses via email during active conversations. This not only improves customer satisfaction but also demonstrates your commitment to responsiveness and efficiency.
4. Centralized Interaction Tracking
By integrating our Email Management Software, you elevate customer engagement to new heights. Ensure a smooth, efficient, and personalized email experience that aligns with the expectations of modern customers. The result? Satisfied and loyal customers who appreciate the convenience and effectiveness of your contact center operations.
5. Enhanced Customer Engagement
By integrating the NobelBiz OMNI+ Email Management Software, you elevate customer engagement to new heights. Ensure a smooth, efficient, and personalized email experience that aligns with the expectations of modern customers. The result? Satisfied and loyal customers who appreciate the convenience and effectiveness of your contact center operations.
6. Holistic Interaction Management
Experience a holistic approach to interaction management where every customer touchpoint is seamlessly linked and traceable. Our software empowers you to create a unified view of customer interactions, enabling you to make informed decisions, identify trends, and continually refine your contact center strategies.
Related resources
Other NobelBiz OMNI+ Omnichannel Customer Engagement features
Conversational SMS
Outbound & Conversational SMS (or 2-Way SMS) is a feature that allows contact centers to engage in SMS interactions without the limitations of the old 1-Way systems.
Live Webchat
The Live Webchat feature will allow you to establish a direct communication between the agent and your website’s visitors.
Web Callback
The Web Callback allows the clients to submit their telephone numbers on your website so they can be called back later.
Discover a new, hassle-free way of setting up your contact center for peak performance!
Request a free demo. We will help you create your contact center. Today!
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