The New Normal

Is the Virtual Call Center Taking Over the Industry?

PREMIERED JULY 15, 2020, 11am PDT


Our amazing host, Christian Montes, NobelBiz Director of Sales, talks about The New Normal in the Contact Center Industry with two industry innovators. Join Christian as he explores the long-term effects of the pandemic on Contact Centers with Jake Bush, founder and CEO of INFOCU5, and Sam Falletta, CEO of INCEPT.

In our fourth NobelBiz Webinar you will get the unique opportunity of exploring the WFH journey of two companies in the industry. Both have decided to integrate the virtual contact center in their day to day activity, one choosing a complete integration, the other opting for a hybrid approach.

Don’t miss out on this business-focused discussion that maps out their road to the virtual world!

What you’ll learn:

  • What Is a Virtual Call Center?

  • The Virtual Space Before, During, and After the Pandemic 

  • Agent Productivity and Needs in a Virtual Setting

  • Hiring, Training, and Evaluating Agents in a Virtual Setting

  • Managing Contact Center Agent Mental Health in a Virtual Setting

  • The Advantages of Going Virtual

  • Do Customers Prefer Brick and Mortar to Virtual?

  • Outsourcing – Local vs International Solutions

  • Tapping Into the Virtual Employee Market – Why Is It Harder Than It Looks?

Watch Our Exclusive On-Demand Webinar

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