Our amazing host, Christian Montes, NobelBiz Director of Sales, talks about The New Normal in the Contact Center Industry with two industry innovators. Join Christian as he explores the long-term effects of the pandemic on Contact Centers with Jake Bush, founder and CEO of INFOCU5, and Sam Falletta, CEO of INCEPT.
In our fourth NobelBiz Webinar you will get the unique opportunity of exploring the WFH journey of two companies in the industry. Both have decided to integrate the virtual contact center in their day to day activity, one choosing a complete integration, the other opting for a hybrid approach.
Don’t miss out on this business-focused discussion that maps out their road to the virtual world!
What you’ll learn:
What Is a Virtual Call Center?
The Virtual Space Before, During, and After the Pandemic
Agent Productivity and Needs in a Virtual Setting
Hiring, Training, and Evaluating Agents in a Virtual Setting
Managing Contact Center Agent Mental Health in a Virtual Setting
The Advantages of Going Virtual
Do Customers Prefer Brick and Mortar to Virtual?
Outsourcing – Local vs International Solutions
Tapping Into the Virtual Employee Market – Why Is It Harder Than It Looks?