Live Workshop Session and Q&A

Why Outbound Calls Don’t Always Connect?

Optimizing the delivery of high-quality outbound calls for contact centers

Moderator

David Atkinson

Director Contact Center Digital Transformation,
NobelBiz

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An accomplished professional with experience driving high volume transactions within competitive markets and a leading producer within global and enterprise accounts. I have a proven record of success in business acquisition, creating strategic partnerships and forging strong lasting business relationships. Specialties: Cloud Services and Solutions – Managed Network Services and Network Security Services and Solutions. UCaaS – CCaaS -CPaaS – SaaS – CTI – Platform Integration – Cloud Services – Hosted VoIP – SD-WAN – SIP – Hosted Communications

Speaker

Christian Montes

Executive VP of Client Operations @ NobelBiz

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With over 15 years of leveraging technology and creative tactics to drive outcomes, Christian has worked with some of the largest Enterprise Contact Centers, BPOs, and Global CCaaS providers in the world.

Host of the First Contact – Stories of the Call Center Podcast, where he interviews leaders from the contact center industry searching for new insights, tips, and stories. Host of the NobelBiz | Webinar Series, which brings top leaders in the industry together to discuss important topics and share best practices.

Contact centers making outbound calls expect their calls to connect, but not every carrier is equipped or willing to provide service that meets their business needs.

Join our Webinar, where host David Atkinson and Christian Montes will walk you through the main factors impacting the efficiency of your outbound calls and provide the tools & strategies to address these challenges for better results.

Topics

🗸 Connectivity & Capacity

🗸 The nature of outbound traffic

🗸 STIR/SHAKEN, Call Labeling & Blocking

🗸 Remediation, Management & Dialing Strategies

🗸 How to optimize the delivery of high-quality outbound calls

Register now for the on-demand workshop and get ahead of the trends that may shape your business for years to come.