Live Workshop Session and Q&A

Unveiling the Power of Call Center Dynamic Scripting

Ignite Customer Engagement and Boost Results with OMNI+ Awaken Scripting

Discover how OMNI+ Awaken Scripting simplifies the creation and implementation of new scripts, enabling managers and supervisors to effortlessly manage scripts without the need for developer intervention. Witness firsthand how this automated scripting tool can revolutionize your contact center’s customer service process flow, empowering agents to efficiently address customer needs and swiftly resolve issues.

Experience a captivating workshop event hosted by Brad Butler, where you will gain exclusive insights from Wil Sokanovic, Head of Customer Success at Awaken Intelligence. Discover the cutting-edge capabilities of the OMNI+ Awaken Scripting tool through a live demonstration that will redefine your approach to customer engagement. Join us for this immersive session and unlock the full potential of OMNI+ Awaken Scripting in transforming your contact center operations.

The workshop will consist of an engaging demo showcasing the capabilities of OMNI+ Awaken Scripting, followed by an interactive Q&A session where you can ask any scripting-related questions you might have.

Topics

✔️ The benefits of a unified desktop, CTI, Customer Information and Screen Pops

✔️ How to script with a Drag-and-Drop Visual Editor (Demo session)

✔️ What are Dynamic Data Extracts

✔️ The benefits of using an automated scripting tool

✔️ Outbound Use Case Demo

✔️ Q&A Session

Fill in the form and get ahead of the trends that may shape your business for years to come.

Host

Brad Circular Red C-01
Bradley Butler

Contact Center Software Consultant, NobelBiz

With more than 10 years of experience in the contact center space, Brad has worked in operations, business development/intelligence, and within the C-suite of executives that make decisions regarding workflows, platforms, and technology.

Speaker

Wil Round Portrait
Wil Sokanovic

Head of Customer Success at Awaken Intelligence

Wil Sokanovic, a Contact Center Expert, is a dedicated people person who thrives on human interactions in various forms. With a passion for supporting teams and customers, Wil creates an environment that is characterized by fun, openness, honesty, and reward. Firmly believing in the importance of enjoying work, Wil values colleagues as invaluable resources for learning and achieving goals. With a strong work ethic and a commitment to continuous learning, Wil derives satisfaction from the tangible results of hard work and embraces every experience as an opportunity for growth.

Optimize Your Scripting Strategy!

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