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Live Workshop Session and Q&A
How to Make Self-Service Work for Your Contact Center
Use-Cases, Strategies, Challenges, and Solutions
Self-service solutions are designed to help customers quickly find the answers to their questions and solve their issues without interacting with a live agent.
Besides freeing up a considerable amount of agent time and creating a better overall customer experience, a self-service solution can also be the foundation for considerable cost savings. Let’s see how!
Join our Workshop Session to learn everything you need to know about creating a self-service system within your contact center.
Topics
• Benefits for company, agents & clients
• Self-service in multiple scenarios
• General challenges
• The four general types of self-service solutions
Fill in the form to get immediate access to the live workshop session and get ahead of the trends that may shape your business for years to come.
Moderator
Bradley Butler
Contact Center Software Consultant, NobelBiz
With more than 10 years of experience in the contact center space, Brad has worked in operations, business development/intelligence, and within the C-suite of executives that make decisions regarding workflows, platforms, and technology.
Speaker
Carl Stuerke
Contact Center Software Consultant, NobelBiz
Strategic business operations leader with 12+ years of customer support experience in the tech industry and a passion for leadership and scaling/developing teams.
