Live Workshop Session and Q&A
Level up your CSR Training Game
Making a Difference by Building Confidence and Honing Skills
Moderator
Speaker
The contact center industry apparently can’t get enough of customer service representatives training methods and advice. And there are two good reasons for this:
1. It’s not easy: Molding different people with different backgrounds and upbringings into proficient CSRs is far from being an easy, one-time-only task.
2. It matters, A LOT: In an industry plagued by one of the highest employee turnover rates, it is increasingly difficult to sustain a proper level of skill and expertise across your CSR teams.
🗸 Why is constant CSR training essential?
🗸 Pre-requisites for hiring great CSRs
🗸 The psychology of training a CSR
🗸 Onboarding Training
🗸 Tech & Tools Training
🗸 Communication Training
🗸 De-Escalation Techniques
Register now for the on-demand workshop and get ahead of the trends that may shape your business for years to come.
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NEW ON-DEMAND FIRESIDE CHAT!
2023 Contact Center Industry Recap & Future Projections