The contact center industry apparently can’t get enough of customer service representatives training methods and advice. And there are two good reasons for this:
1. It’s not easy: Molding different people with different backgrounds and upbringings into proficient CSRs is far from being an easy, one-time-only task.
2. It matters, A LOT: In an industry plagued by one of the highest employee turnover rates, it is increasingly difficult to sustain a proper level of skill and expertise across your CSR teams.
🗸 Why is constant CSR training essential?
🗸 Pre-requisites for hiring great CSRs
🗸 The psychology of training a CSR
🗸 Onboarding Training
🗸 Tech & Tools Training
🗸 Communication Training
🗸 De-Escalation Techniques
Register now for the on-demand workshop and get ahead of the trends that may shape your business for years to come.