Live Workshop Session and Q&A

Level up your CSR Training Game

Making a Difference by Building Confidence and Honing Skills

Moderator

DavidAtkinson
David Atkinson
Director Contact Center Digital Transformation,
NobelBiz
An accomplished professional with experience driving high volume transactions within competitive markets and a leading producer within global and enterprise accounts. I have a proven record of success in business acquisition, creating strategic partnerships and forging strong lasting business relationships. Specialties: Cloud Services and Solutions – Managed Network Services and Network Security Services and Solutions. UCaaS – CCaaS -CPaaS – SaaS – CTI – Platform Integration – Cloud Services – Hosted VoIP – SD-WAN – SIP – Hosted Communications

Speaker

LorenDegn
Loren Degn
Sales Engineer,
NobelBiz
With a successful history in the Telecommunications industry, skilled in Management, Inside Sales Processes, and Business Development, Loren focuses on helping Contact Center and Sales teams maximize and leverage the latest in Omnichannel technology while serving agents and supervisors in developing strong professional skills. Loren has a lifelong experience in the contact center industry having managed multiple contact centers worldwide and supervised more then 5000 agents.

The contact center industry apparently can’t get enough of customer service representatives training methods and advice. And there are two good reasons for this:

1. It’s not easy: Molding different people with different backgrounds and upbringings into proficient CSRs is far from being an easy, one-time-only task.
2. It matters, A LOT: In an industry plagued by one of the highest employee turnover rates, it is increasingly difficult to sustain a proper level of skill and expertise across your CSR teams.

Topics

 

🗸 Why is constant CSR training essential?

🗸 Pre-requisites for hiring great CSRs

🗸 The psychology of training a CSR

🗸 Onboarding Training

🗸 Tech & Tools Training

🗸 Communication Training

🗸 De-Escalation Techniques

Register now for the on-demand workshop and get ahead of the trends that may shape your business for years to come.

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