Live Workshop Session and Q&A
Level up your CSR Training Game
Making a Difference by Building Confidence and Honing Skills
Over 10 years we helping companies reach their financial and branding goals. Onum is a values-driven SEO agency dedicated.
Moderator
Speaker
The contact center industry apparently can’t get enough of customer service representatives training methods and advice. And there are two good reasons for this:
1. It’s not easy: Molding different people with different backgrounds and upbringings into proficient CSRs is far from being an easy, one-time-only task.
2. It matters, A LOT: In an industry plagued by one of the highest employee turnover rates, it is increasingly difficult to sustain a proper level of skill and expertise across your CSR teams.
🗸 Why is constant CSR training essential?
🗸 Pre-requisites for hiring great CSRs
🗸 The psychology of training a CSR
🗸 Onboarding Training
🗸 Tech & Tools Training
🗸 Communication Training
🗸 De-Escalation Techniques
Register now for the on-demand workshop and get ahead of the trends that may shape your business for years to come.
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NEW LIVE WORKSHOP WITH Q&A:
How to Make Self-Service Work for Your Contact Center | Going Live: 23 March 2023