Live Workshop Session and Q&A

Contact Center Gamification Workshop

How to boost agent performance and general contact center KPIs with the help of gamification

Moderator

David Atkinson

Director Contact Center Digital Transformation,
NobelBiz

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An accomplished professional with experience driving high volume transactions within competitive markets and a leading producer within global and enterprise accounts. I have a proven record of success in business acquisition, creating strategic partnerships and forging strong lasting business relationships. Specialties: Cloud Services and Solutions – Managed Network Services and Network Security Services and Solutions. UCaaS – CCaaS -CPaaS – SaaS – CTI – Platform Integration – Cloud Services – Hosted VoIP – SD-WAN – SIP – Hosted Communications

Speaker

Loren Degn

Sales Engineer,
NobelBiz

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With a successful history in the Telecommunications industry, skilled in Management, Inside Sales Processes, and Business Development, Loren focuses on helping Contact Center and Sales teams maximize and leverage the latest in Omnichannel technology while serving agents and supervisors in developing strong professional skills. Loren has a lifelong experience in the contact center industry having managed multiple contact centers worldwide and supervised more then 5000 agents.

Agent turnover, monotony, and lack of engagement are some of the problems contact center managers have to deal with on a daily basis. One way to tackle these agent-related issues is by introducing gamification into the contact center workflow.

However, gamifying your contact center can also have a positive impact on your Key Performance Indicators. Join our Contact Center Gamification Workshop and get your questions ready for the Q&A session.

Topics

🗸 What is Gamification?

🗸 How can Gamification Help Boost Contact Center KPIs?

🗸 The Gamification Process & Principles

🗸 Gamification Prizes and Award System

🗸 Three Games that You Can Implement Right Now

Register now for the on-demand workshop and get ahead of the trends that may shape your business for years to come.