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Live Workshop Session and Q&A
How to Boost Outbound Efficiency While Remaining TCPA Compliant
Tips, Technologies & Common Mistakes
Moderator
Bradley Butler
Contact Center Software Consultant, NobelBiz
With more than 10 years of experience in the contact center space, Brad has worked in operations, business development/intelligence, and within the C-suite of executives that make decisions regarding workflows, platforms, and technology.
After years of working in sales, Brad began to inquire about the technology used by businesses and how it made work more accessible and efficient. He quickly learned the value of identifying and displaying data and information so that C-level administrators can make educated decisions that quickly guide a contact center toward its goals.
Speaker
Paul Beckmann
SVP, Global Sales at Customer Dynamics
Paul is a skilled sales and marketing leader with 30+ years of experience working with customer experience (CX) contact center environments. He strongly advocates solving the TCPA, FDCPA, FTSA, and PCI compliance gaps in many current CCaaS environments. He is a committed team leader with experience in SaaS, CCaaS, UCaaS, Strategy Strategic Partnerships, Strategic Planning, Start Ups, Sales, Marketing, Lead Generation, New Account Development, and Team Building.
Abandoned Calls are not just a marker of negative customer experience but can also signal hidden issues within your workflow. If left unchecked, a rising Call Abandonment Rate fosters frustration among the client base and contributes to an overall negative brand image.
Fortunately, many solutions can alleviate the Call Abandonment Rate beyond the obvious (but costly and impractical) fix of hiring and training more agents.
Join our Workshop Session to learn the ins and outs of reducing the Call Abandonment Rate within a contact center. P.S.: Don’t forget to prepare your questions for the Q&A session.
Topics
• What is the Call Abandonment Rate
• Why calls are abandoned in the first place
• Common Mistakes
• Critical Steps to improve the Call Abandonment Rate
Register now for the on-demand workshop and get ahead of the trends that may shape your business for years to come.
