Why does phone number management need to be aligned with your contact center’s dialing strategy?
For years, using a local number made the call more relevant and used curiosity to drive increase in contact rates.
Also, there are several other factors that can limit many companies’ abilities to fully utilize number management in a way that better aligns with the purpose of their call:
• Limited flexibility to make changes
• Human management and errors
• Time management and costs
• Potential for compliance risks
• A lack of dialing strategy within this new calling ecosystem