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Nobelbiz Webinars
Transitioning from Voice-Only to an Omnichannel Contact Center:
The Profitable way
Many contact center professionals have heard about the omnichannel approach and have a working understanding of what this is. However, few are those that have a solid idea of how to monetize the omnichannel business model as a contact center.
This webinar episode is dedicated to contact center decision-makers considering omnichannel technology. We will look at what it takes to implement an omnichannel solution and how it can help expand the scope of a contact center beyond the voice-only comfort zone.
You will learn about:
1. From Call Center to Contact Center
2. Omnichannel for inbound and outbound
3. Transitioning: the implementation process
4. The learning process: making the most out of the new omnichannel features
5. Monetizing new business opportunities & finding omnichannel clients
Join a lively conversation with:
Jason Cutter
CEO of Cutter Consulting Group
Jason Cutter, CEO of Cutter Consulting Group, is an author, podcaster and sees himself as a sales success architect for companies and individuals. Even though he didn’t have a sales upbringing or background (his bachelor’s degree is in Marine Biology), he knows what it takes to be successful in sales.
His first book – Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker – is focused on helping anyone in a sales professional.
Christian Montes
Executive VP of Client Operations,
NobelBiz
NobelBiz
With over 15 years of leveraging technology and creative tactics to drive outcomes, Christian has worked with some of the largest Enterprise Contact Centers, BPOs, and Global CCaaS providers in the world.
Host of the First Contact – Stories of the Call Center Podcast, where he interviews leaders from the contact center industry searching for new insights, tips, and stories. Host of the NobelBiz | Webinar Series, which brings top leaders in the industry together to discuss important topics and share best practices.