English
FrenchA NOBELBIZ WEBINAR
Training and Coaching Contact Center Supervisors
An authentic recipe for highly motivated and performing teams
They say, “Good leaders aren’t born. They’re made, ” which also applies to Contact Center Supervisors. But how do we make a great leader who has the power to motivate, inspire, and empower people while mastering the art of achieving business performance?
Being a Contact Center Supervisor is not easy… Supervisors are expected to be at the sweet spot between strategic goals and tactical decisions, business performance, and people management.
You will learn about:
🗸 The Contact Center operations environment today
🗸 What makes a good Contact Center supervisor – the “perfect blend of skill and will”
🗸 Essential supervisor skills – how to spot and nurture them
🗸 Training and Coaching best practices
🗸 How to boost Motivation through Gamification
🗸 How technology can help in training, coaching, and engaging supervisors and teams
Join a lively conversation with:
Christian Montes
Executive VP Client Operations @NobelBiz
With over 15 years of leveraging technology and creative tactics to drive outcomes, Christian has worked with some of the largest Enterprise Contact Centers, BPOs, and Global CCaaS providers in the world.
Host of the First Contact – Stories of the Call Center Podcast, where he interviews leaders from the contact center industry searching for new insights, tips, and stories. Host of the NobelBiz | Webinar Series, which brings top leaders in the industry together to discuss important topics and share best practices.
Loren Degn
Sales Engineer @NobelBiz
With a successful history in the Telecommunications industry, skilled in Management, Inside Sales Processes, and Business Development, Loren focuses on helping contact centers and Sales teams maximize and leverage the latest in Omnichannel technology while serving agents and supervisors in developing strong professional skills.
Loren is a life-long contact center supervisor with tons of practical experience, managing over 5000 agents across multiple industries.