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Nobelbiz Webinars – Live roundtable

Harness the Power of AI in Contact Centers

Learn how AI-powered solutions will transform guidance, coaching and QA.
Discover the transformative impact of AI in contact centers in our upcoming webinar. Moderated by Carl Stuerke, a renowned Contact Center Software Consultant at NobelBiz, and featuring insights from industry experts Michael McGuire, also from NobelBiz, and special guest Marc Bernstein, Founder and CEO at Balto. Gain exclusive access to strategies for success and invaluable tips to stay ahead in the evolving contact center landscape.

You will learn:

✅ The transformative potential of generative AI in contact center operations, uncovering its ability to surface insights and summarize big data effectively.

✅ AI’s applications throughout the customer journey, from pre-call agent guidance to post-call automated QA, enhancing overall efficiency and customer satisfaction.

✅ Current trends and statistics surrounding AI adoption in customer service, along with real-world examples of successful AI implementations and their demonstrated ROI.

✅ Challenges and limitations associated with AI in contact centers, learning how to overcome common misconceptions, implementation hurdles, and effectively manage expectations.

A panel discussion led by industry experts, exploring practical strategies for leveraging AI’s power in contact centers and maximizing its benefits.

 
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Join a lively conversation with:

Carl Round
Carl Stuerke
Contact Center Software Consultant, NobelBiz

Carl is a business operations leader with 12+ years of customer support experience in the tech industry and a passion for leadership and scaling/developing teams.

In this episode, Carl will host and moderate the discussion and the Q&A session at the end.

Marc-round
Marc Bernstein

CEO & Founder, Balto

Marc Bernstein is the Founder, CEO of Balto, the real-time guidance category leader, with over 200 million contact center conversations analyzed and optimized in real-time and the highest-rated solution on G2 with 4.8 stars. Balto’s artificial intelligence understands phone conversations to be as effective as possible in every customer conversation.  

Mike-01
Michael McGuire

Senior Contact Center Software Consultant, NobelBiz

With over two decades of contact center expertise, Mike excels in strategic execution and adeptly communicates across all management tiers. Proficient in analysis, staff management, and team leadership for surpassing service level requirements, he successfully launched five international call centers and managed ten as a Center/Regional Manager.