Thursday, February 22, 2024
9 am PST | 12 pm EST
Duration: 60 mins
You will learn:
🗸 The real context (and real struggles) of Collections today
🗸 The main trends in the ARM space – operational, legislative, technological, “human behavioral” etc.
🗸 Collection during the pandemic – what are the lessons learned?
🗸 The ARM customer – needs, attitudes, preferences & how to approach them
🗸 Why innovation is needed in the ARM space
🗸 How can technology be a tool for progress & profitability in the ARM space
🗸 How to deal with stigma, bad reputation, and resistance – tips & tactics
🗸 Actionable steps in the transformation journey of the ARM industry
Save your seat!
Join a lively conversation with:
A transformative leader, strategic planning expert, Contact Center industry innovator, and one of the most devoted friends and business partners of the Collection industry, providing cutting-edge technology and solutions for debt collection agencies and contact centers around the world.
A long-time industry advocate currently serving as the President of the New England Collectors Association and Member of ACA International Units and State Affairs Committee. Jeff was awarded with the ACA’s Member of the Year Award in 2020 and is actively engaged in State and Federal legislation lobbying for the industry.
Meet our NobelBiz Webinar Series Host
With over 15 years of leveraging technology and creative tactics to drive outcomes, Christian has worked with some of the largest Enterprise Contact Centers, BPOs, and Global CCaaS providers in the world.
Host of the First Contact – Stories of the Call Center Podcast, where he interviews leaders from the contact center industry searching for new insights, tips, and stories. Host of the NobelBiz | Webinar Series, which brings top leaders in the industry together to discuss important topics and share best practices.
Executive VP Client Operations at NobelBiz