Contact Center Security in 2024

✅ Understanding Data Security Challenges: Explore common data security threats in call centers, including phishing attacks, insider threats, and cyberattacks, with real-world case studies and lessons learned.

✅ Regulatory Compliance: Gain an overview of key regulations such as TCPA, CCPA, and HIPAA, along with best practices for compliance to avoid fines and reputation damage.

✅ Advanced Security Measures: Learn about the importance of multi-factor authentication, strong password policies, data encryption, secure communication channels, and effective monitoring and incident response.

✅ Leveraging NobelBiz OMNI+ for Data Security: Discover the data security features of NobelBiz OMNI+, including built-in encryption, access controls, and monitoring capabilities, through a real-world case study.

✅ Maintaining Customer Trust: Understand the importance of transparency and communication, building a security-first culture, and implementing long-term strategies to maintain customer trust and adapt to new threats.