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Nobelbiz Webinars – Live roundtable

Avoiding Common Technology Mistakes in Contact Centers

Enhance Efficiency, Security, and Customer Experience with the Right Tech Strategies

Discover how to avoid common technology mistakes in contact centers in our upcoming webinar. Join us to enhance efficiency, security, and customer experience with the right tech strategies. Hosted by  industry expert from NobelBiz, Holly Depies and special guest Josh Streets, CEO and Founder of Scoreboard Group. This session will provide you with invaluable insights and practical solutions to elevate your contact center operations. You will learn:

You will learn:

✅ Identifying Common Technology Pitfalls: Understand typical mistakes like poor system integration, ignoring data security, scalability issues, and lack of regular maintenance. Learn their impacts on operations and customer experience.

✅ What Contact Centers Should Avoid: Learn the risks of poor technology, insufficient staff training, ignoring feedback, relying on one channel, and lacking disaster recovery plans. See examples of unintegrated systems and neglected updates.

✅ Best Practices for Technology Implementation: Discover the importance of needs assessments, seamless system integration, user-friendly interfaces, regular staff training, robust data security, and ongoing technology upgrades.

✅ Leveraging Advanced Technologies for Success: Explore using AI for call routing, automating tasks, and the benefits of cloud solutions. Learn about omnichannel strategies, enhancing CRM tools, and using analytics for decision-making.

Watch On-Demand

Join a lively conversation with:

Josh Streets

CEO and Founder, Scoreboard Group

Josh Streets is the CEO and Founder of Scoreboard Group, with over 20 years of experience in transforming contact centers through a focus on people, process, and technology. Since 2015, he has led Scoreboard Group in driving performance improvement and strategic transformation for mid-market to enterprise clients. Prior to this, Josh held executive roles at TrueNorth Companies and U.S. Cellular, where he spearheaded initiatives in contact center implementation, sales performance, and culture enhancement.

Holly Depies

SMS and Contact Center Technology Consultant, NobelBiz

Holly Depies, known as “The SMS Queen,” is a seasoned expert with over a decade in the Telco industry. As a consultant at NobelBiz, she helps contact centers and BPOs tackle delivery and compliance challenges. Holly excels in strategic partnerships, business development, and customer satisfaction, ensuring clients achieve their goals efficiently.