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Nobelbiz Webinars – Live roundtable
Fireside Chat: 2023 Contact Center Industry Recap & Future Projections
Pro Tips for Understanding 2023’s Industry Landscape and Predicting Trends in 2024
Join us for an exclusive fireside chat, a relaxed and festive live event, as we delve into the imminent changes shaping the contact center landscape in our 2023 Industry Recap. Hosted by Carl Stuerke, a seasoned Contact Center Software Consultant, alongside industry experts Michael McGuire and Brad Butler, boasting 30 years of combined experience.
Uncover the transformative potential of AI in IVR and agent evolution, the emergence of new communication channels, upcoming industry mergers, and the latest in compliance standards. This special session, in the spirit of the holiday season, offers unique value, making it a must-attend for contact center experts.
Don’t miss the chance to stay ahead in your contact center game with our 2023 Recap & Future Projections. Engage in a lively and insightful discussion, sharing your thoughts and gaining valuable perspectives based on diverse business contexts, industry events, and conversations.
You will learn:
🗸 AI’s role in IVR evolution
🗸 Anticipate AI’s future role in agent interactions
🗸 Assess emerging channels like social media
🗸 Navigate the landscape of Contact Center Mergers & Acquisitions,
🗸 Compliance Shifts and Evolutions
Speakers:
Carl Stuerke
Contact Center Software Consultant,
NobelBiz
Carl is a business operations leader with 12+ years of customer support experience in the tech industry and a passion for leadership and scaling/developing teams.
In this episode, Carl will host and moderate the discussion and the Q&A session at the end.
Michael McGuire
Contact Center Software Consultant,
NobelBiz
NobelBiz
With over two decades of contact center expertise, Mike excels in strategic execution and adeptly communicates across all management tiers. Proficient in analysis, staff management, and team leadership for surpassing service level requirements, he successfully launched five international call centers and managed ten as a Center/Regional Manager.
Brad Butler
Contact Center Software Consultant,
NobelBiz
With more than 10 years of experience in the contact center space, Brad has worked in operations, business development/intelligence, and within the C-suite of executives that make decisions regarding workflows, platforms, and technology.