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7 KPIs For Excellent Customer Service

In this guide, we will explore 7 of the most effective key performance indicators for customer service campaigns and how they can be used to increase the overall satisfaction of your clients and agents alike.

Measuring your contact center performance should be the cornerstone of any inbound campaign. Making use of these KPIs will:

1. Build a solid brand with your existing clients

2. Get new clients interested in your business

3. Increase the satisfaction of both your clients and your agents.

Get actionable bite-size information about what KPIs to track for better overall inbound performance!

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Outbound Compliance Survival Kit


How to Make Self-Service Work for Your Contact Center | Going Live: 23 March 2023