16 Must Have Productivity Tools for your Contact Center

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16 Must-Have Productivity Tools for your Contact Center

More than a customer relationship management system, call center technologies have become real levers of performance, quality and improvement of customer satisfaction. However, call centers vary greatly and each business must take into account its own needs and objectives to choose the most appropriate tools.

In this ebook, we identified 16 of the most important technological tools for all call centers.

Get a complete understanding of how to make your call center more productive

When it comes to technology, each call center must consider its own goals and objectives. Some factors such as agent productivity, quality customer experience or data accuracy cannot be overlooked.

In this eBook, we’ve highlighted 16 productivity tools that are critical to the success of any contact center.

Topics presented:

✅ Predictive Dialer

✅ Automatic Call Distribution

✅ Call Analytics

✅ Agent Scripting Tools

✅ And more…