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NobelBiz Omni+ | Live Product Demo

Supervisor & Agent Interface
Topics covered:

đź—¸ Agent Interface Overview
đź—¸ Agent Interface UI presentation
đź—¸ Using the SMS feature
đź—¸ Handling multiple media interactions
đź—¸ Using the Telegram interaction feature
đź—¸ Whatsapp/Twitter/WebChat functionality
đź—¸ E-mail interaction
đź—¸ PCI Compliant IVR
đź—¸ Supervisor Interface experience
đź—¸ Setting alarms for supervisors
đź—¸ Reports for supervisors
đź—¸ Campaign administration for supervisors
đź—¸ Media API connectors
đź—¸ Monitor an agent in real-time

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