BizUncut: Business as it comes

Welcome to BizUncut Video Series. We will provide industry advice, knowledge and first-hand experience from trusted and respected voices in the Contact Center Industry. Short nuggets of wisdom, authentic stories and big ideas on different topics, designed to inspire and take your business to a higher place.

S11: Behind the AI Curtain

What No One Tells You About Contact Centers

with Marc Bernstein, CEO & Founder @ Balto

This season explores the real-world impact of AI in contact centers, from real-time agent coaching to quality assurance automation.

Join us as Marc shares unfiltered insights, tackles the big questions, and challenges the ‘status quo’ on how AI is reshaping the future of work in customer service. Tune in for thought-provoking answers, and a deep dive into the technology that’s changing the game.

Watch the entire season on-demand!

Upcoming Webinar

Avoiding Common Technology Mistakes in Contact Centers