By integrating with Balto, NobelBiz OMNI+ users can make use of the real-time guidance
for contact centers to optimize the client-agent interactions, boost conversion and overall KPIs.

NobelBiz partners with Balto
to offer an even better contact center ecosystem

By integrating the Balto AI-powered guidance for agents, NobelBiz takes a step further in perfecting one of the best contact center solutions on the market. The joint efforts on both sides resulted in a working environment where agents are more efficient, make fewer mistakes and convert more.

Who is Balto?

Founded in 2017, Balto analyzed more than 75M+ calls with 100+ customers. In short, Balto shows agents the best things to say, automatically scores 100% of calls, and alerts managers for coaching moments in real-time, with the help of an AI-powered speech recognition software.
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Real-time intelligence makes the difference

‘Balto is set to change the agent behavior during the call before the opportunity is lost.’
Real-time guidance
Real-time guidance:

Guide agents to say the right thing live on every call. Increase conversion rates, deliver excellent service, and stay compliant. Recommends customizable content in real time.

Real-Time QA
Real-time guidance:
Automatically score 100% of calls so you can focus on improving conversations, not on scoring them. Balto’s Cloud App is where managers coach, QA, and dig into data.
Real-Time Coaching
Real-time guidance:
Balto listens to calls and automatically alerts managers for coaching opportunities. Drive Immediate agent improvement by coaching the right calls in real-time.

Don’t just collect information, make good use of it…

NobelBiz provides the reliable platform and technology you need to ensure your call center runs smoothly. And by incorporating Balto’s AI Real-Time Guidance solutions, you can get the most out of your agents on each and every call.

The result is a call center that runs smoothly, increases average sales, maintains compliance, and allows managers to rest easy knowing they have real-time access to the performance of their call center while not having to worry about downtime.

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Agents

Balto was designed to help agents say the right thing live on every single call with the help of an AI-powered set of tools. Balto’s Agent App rides along with agents on the side of their screens. It picks up the audio from conversations and guides agents in real time.

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Increase conversion rates
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Deliver exceptional service
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Stay compliant

Managers

The manager can set up alerts based on a customizable list of keywords to be automatically notified in real-time when a client utters those words. The manager can jump right into the call or send a message to the agent and oversee the entire team’s performance to:

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Prevent mistakes before they happen
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Deliver excellent conversations every time
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Scale insights at the push of a button
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Some of the impacted KPIs

The NobelBiz X Balto partnership can drive significant performance growth within multiple contact center industries and niches such as sales, service, retail, insurance, collections, etc. Here is a list of some KPIs where our clients saw game-changing improvements:
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CSAT & NPS scores
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Reduction in ramp time
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Compliance adherence
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First Call Resolution & Average Handle Time
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Automated QA
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Increase Promise to Pay
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An increase in payments collected

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