![](https://nobelbiz.com/wp-content/uploads/2023/02/Balto-joint-white-600x160-1.png)
NobelBiz partners with Balto
to offer an even better contact center ecosystem
By integrating the Balto AI-powered guidance for agents, NobelBiz takes a step further in perfecting one of the best contact center solutions on the market. The joint efforts on both sides resulted in a working environment where agents are more efficient, make fewer mistakes and convert more.
![](https://nobelbiz.com/wp-content/uploads/2023/02/balto-animated-1.gif)
![](https://nobelbiz.com/wp-content/uploads/2023/02/balto-logo-400x107-1.png)
Who is Balto?
Founded in 2017, Balto analyzed more than 75M+ calls with 100+ customers. In short, Balto shows agents the best things to say, automatically scores 100% of calls, and alerts managers for coaching moments in real-time, with the help of an AI-powered speech recognition software.
![safe safe](https://nobelbiz.com/wp-content/uploads/elementor/thumbs/safe-q26x3wn9a57nlucplnsmp6qd9pjwyshr86kt7vqz9c.webp)
Real-time intelligence makes the difference
‘Balto is set to change the agent behavior during the call before the opportunity is lost.’
![Real-time guidance Real-time guidance](https://nobelbiz.com/wp-content/uploads/elementor/thumbs/60faf38e9c6fc7e154c4fac8_guidance-p-500-q27i6k5tcbryy842jb8gt43m7jrnlngh0qtkohbugw.png)
Real-time guidance:
Guide agents to say the right thing live on every call. Increase conversion rates, deliver excellent service, and stay compliant. Recommends customizable content in real time.
![Real-Time QA Real-Time QA](https://nobelbiz.com/wp-content/uploads/elementor/thumbs/60faef3cdc22c003f7780f22_QA-p-500-q27i6roiv029j3t5behhd27aymqlb8abps1gip0p34.png)
Real-time guidance:
Automatically score 100% of calls so you can focus on improving conversations, not on scoring them. Balto’s Cloud App is where managers coach, QA, and dig into data.
![Real-Time Coaching Real-Time Coaching](https://nobelbiz.com/wp-content/uploads/elementor/thumbs/60faf10e71171495695a98a5_coaching-p-500-q27i7052kiduflguy054hi2gb3kw8i7wqxwtu6o5j4.png)
Real-time guidance:
Balto listens to calls and automatically alerts managers for coaching opportunities. Drive Immediate agent improvement by coaching the right calls in real-time.
Don’t just collect information, make good use of it…
NobelBiz provides the reliable platform and technology you need to ensure your call center runs smoothly. And by incorporating Balto’s AI Real-Time Guidance solutions, you can get the most out of your agents on each and every call.
The result is a call center that runs smoothly, increases average sales, maintains compliance, and allows managers to rest easy knowing they have real-time access to the performance of their call center while not having to worry about downtime.
![collect-400×400 collect-400x400](https://nobelbiz.com/wp-content/uploads/elementor/thumbs/collect-400x400-1-q27i5kfy4meuiem8lgbnris3hda0ysq76ftzms6tq8.png)
![customer-service customer-service](https://nobelbiz.com/wp-content/uploads/elementor/thumbs/customer-service-q27i5ik9qycdyi5trn8wbyf6dd84skwz0vml2tklq8.png)
Agents
Balto was designed to help agents say the right thing live on every single call with the help of an AI-powered set of tools. Balto’s Agent App rides along with agents on the side of their screens. It picks up the audio from conversations and guides agents in real time.
![line-chart-200×200 line-chart-200x200](https://nobelbiz.com/wp-content/uploads/elementor/thumbs/line-chart-200x200-1-q27i5bzef42hzijqm5g74hjfm7j1tkmin2jjksq6m8.png)
Increase conversion rates
![service-200×200 service-200x200](https://nobelbiz.com/wp-content/uploads/elementor/thumbs/service-200x200-1-q27i4ray8ra6w3drywielmrajqcz48cf886v0pkuf4.png)
Deliver exceptional service
![compliant-200×200 compliant-200x200](https://nobelbiz.com/wp-content/uploads/elementor/thumbs/compliant-200x200-1-q27i5a3q1fzxcamgx4mxzi0iffsbe6f1yt8km8syyo.png)
Stay compliant
Managers
The manager can set up alerts based on a customizable list of keywords to be automatically notified in real-time when a client utters those words. The manager can jump right into the call or send a message to the agent and oversee the entire team’s performance to:
![prevention-200×200 prevention-200x200](https://nobelbiz.com/wp-content/uploads/elementor/thumbs/prevention-200x200-1-q27i4iuej8ylzlq2caurh6w579io6yeu72bhp7xdz4.png)
Prevent mistakes before they happen
![group-200×200 group-200x200](https://nobelbiz.com/wp-content/uploads/elementor/thumbs/group-200x200-1-q27i4bbp0kobeq0zk7lqx8sgg6jqhdkzi13lv08jcw.png)
Deliver excellent conversations every time
![push-200×200 push-200x200](https://nobelbiz.com/wp-content/uploads/elementor/thumbs/push-200x200-1-q27i4pf9v37m8vgi9vp5gn8dcym8ou4yjyvw25nmrk.png)
Scale insights at the push of a button
![](https://nobelbiz.com/wp-content/uploads/2023/02/manager.png)
![kpi-200×200 kpi-200x200](https://nobelbiz.com/wp-content/uploads/elementor/thumbs/kpi-200x200-1-q27i646k4558ryqumib4c2drj8a41yq9ebhkhc7400.png)
Some of the impacted KPIs
The NobelBiz X Balto partnership can drive significant performance growth within multiple contact center industries and niches such as sales, service, retail, insurance, collections, etc. Here is a list of some KPIs where our clients saw game-changing improvements:
![rating-200×200 rating-200x200](https://nobelbiz.com/wp-content/uploads/elementor/thumbs/rating-200x200-1-q27i2gl5jc4yiepxdwr8i7mq9tooav81kus4sczhmo.png)
CSAT & NPS scores
![reduction-200×200 reduction-200x200](https://nobelbiz.com/wp-content/uploads/elementor/thumbs/reduction-200x200-1-q27i2xi8ycs4be1cn42ir3d0yrda5f37n6ivfcaeio.png)
Reduction in ramp time
![compliant-1-200×200 compliant-1-200x200](https://nobelbiz.com/wp-content/uploads/elementor/thumbs/compliant-1-200x200-1-q27i2zdxc0uoylymc4vrw2vy5j40ktaobftudw7m68.png)
Compliance adherence
![first-call-res-200×200 first-call-res-200x200](https://nobelbiz.com/wp-content/uploads/elementor/thumbs/first-call-res-200x200-1-q27i350yh12ew9qff7bjb1gppuc7uzx2c7qr9jz94w.png)
First Call Resolution & Average Handle Time
![automated-qa-200×200 automated-qa-200x200](https://nobelbiz.com/wp-content/uploads/elementor/thumbs/automated-qa-200x200-1-q27i36wmup4zjhnp484sg0zmwm2yae4j0h1q83wgsg.png)
Automated QA
![promise-1-200×200 promise-1-200x200](https://nobelbiz.com/wp-content/uploads/elementor/thumbs/promise-1-200x200-1-q27i3l07p7oadn37tw86zffjte5ghuoi2eu0f9bk74.png)
Increase Promise to Pay
![economy-200×200 economy-200x200](https://nobelbiz.com/wp-content/uploads/elementor/thumbs/economy-200x200-1-q27i3mvw2vqv0v0hix1g4eyh05w6x8vyqo4zdt8ruo.png)
An increase in payments collected
Discover a new, hassle-free way of setting up your contact center for peak performance!
Request a free demo. We will help you create your contact center. Today!
"(Required)" indicates required fields