First Contact: Stories of the Call Center Podcast Wins Prestigious TMCnet Tech Podcast Award 2023


In an industry often bustling with the hum of relentless activity and the pursuit of seamless customer experiences, the “First Contact: Stories of the Call Center” podcast has carved out a unique niche, unraveling the rich tapestries of lives that have converged in the call center world. As the podcast gears up to unveil the third episode of its fifth season by month’s end, it finds itself basking in the glow of a prestigious accolade – the TMCnet Tech Podcast Award.

This recognition is more than just an award; it’s a nod to the countless stories of resilience, innovation, and leadership within the call center domain that “First Contact” has brought to the fore. Hosted by the insightful Christian Montes, the podcast has become a beacon for business leaders, managers, and professionals across the industry, offering a monthly dose of inspiration and real-world wisdom.

At the heart of “First Contact” lies the fundamental truth that few, if any, set out with the dream of forging a career in call centers.

Yet, it is this very premise that makes each episode so compelling – the unexpected journeys, the serendipitous twists, and the profound impact these leaders have made in the industry. From technology to leadership, recruitment to customer and agent experience, the podcast covers a gamut of topics, all aimed at fostering real conversations with some of the brightest minds in the field.

‘Winning the TMCnet Tech Podcast Award is a truly humbling experience for all of us here on the team. It’s an incredible honor to be recognized in a field that’s not just rapidly growing but is also immensely competitive. Every month, we pour our hearts into bringing our listeners content that is both informative and engaging, covering everything from AI advancements to the latest in trends in the contact center industry. This award is a testament to the hard work, dedication, and passion of not only our team but also the amazing guests who grace our show with their expertise and insights’.

Christian Montes, Host

Our latest podcast episode

Feeling the Future: Emotion AI & Conversation in Call Centers with Josh Feast

Join us in this enlightening episode as we explore the intersection of technology and human emotion with Josh Feast, CEO and co-founder of Cogito. Today, we’re diving deep into how AI and real-time guidance are revolutionizing the way we connect and communicate, particularly in high-stress environments like call centers. Josh shares his unique insights on the role of leadership in navigating these changes, the importance of maintaining a human touch in an increasingly automated world, and personal reflections on the journey of entrepreneurship.
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As we express our gratitude for this significant honor, we also reflect on the mission that has guided us thus far – to share, inspire, and illuminate. The TMCnet Tech Podcast Award is not just a testament to the quality of our content but also to the vibrant community of listeners and guests who’ve joined us on this journey. It’s a reminder of the power of storytelling and the potential of every individual who finds their way into the call center industry, often against all odds.

As “First Contact: Stories of the Call Center” continues to explore these narratives, we invite you to tune in, find inspiration, and perhaps see a reflection of your own journey in the stories we share.

Together, we’re not just talking about call centers; we’re redefining what it means to be a part of this dynamic industry. Stay tuned!

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