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We are thrilled to announce that NobelBiz has been honored with the prestigious 2024 CUSTOMER Contact Center Technology Award for our innovative product, NobelBiz OMNI+. This award, presented by TMC’s premier publication, CUSTOMER magazine, recognizes the best in customer service-enhancing technology solutions.
Recognition of Excellence in Contact Center Technology
The 2024 Contact Center Technology Award celebrates companies whose products or services significantly improve the processes of enterprise and outsourced contact centers, thereby enhancing their ability to deliver world-class customer experiences. NobelBiz OMNI+ has been acknowledged as a leading solution in this domain, showcasing our commitment to innovation and customer satisfaction.
Rich Tehrani, CEO of TMC, commented on the selection process: “As is customary with past winners of the CUSTOMER Contact Center Technology Award, this year’s recipients are the top-of-the-top industry leaders in hardware, software, and services. Each has repeatedly demonstrated their commitment to creating innovative products. All winners have substantially improved the processes of their clients’ businesses and enhanced their ability to create satisfied customers.”About NobelBiz OMNI+
NobelBiz OMNI+ is designed to revolutionize the contact center experience by providing a comprehensive, omnichannel communication platform. It enables seamless integration across various channels, including voice, email, chat, SMS, and social media, ensuring a consistent and efficient customer service experience. The platform’s robust features and user-friendly interface make it a preferred choice for contact centers aiming to optimize their operations and elevate customer satisfaction.
Steve Bederman, CEO of NobelBiz, expressed his enthusiasm for the award: “We are incredibly honored to receive the 2024 CUSTOMER Contact Center Technology Award for NobelBiz OMNI+. This recognition is a testament to our team’s dedication to innovation and our unwavering commitment to enhancing customer experiences. We will continue to push the boundaries of what is possible in contact center technology.
About TMC and CUSTOMER Magazine
For over 20 years, TMC has been honoring technology companies with various awards that are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide. CUSTOMER magazine, since its inception in 1982, has been the voice of the call/contact center, CRM, and teleservices industries, helping these sectors grow and thrive.
Looking Forward
NobelBiz remains committed to advancing contact center technology and delivering unparalleled customer service solutions. We are grateful for this recognition and will continue to innovate and lead in the industry.
For more information about NobelBiz OMNI+ and our award-winning solutions, please visit our website here.
Michael McGuire is a contact center industry expert with almost two decades of experience in the space. His experience includes roles as Director of Contact Center Digital Transformation at NobelBiz, and as Director of Operations at FLS Connect, managing multiple call centers. As President of Anomaly Squared and Targeted Metrics, Michael successfully transitioned companies into remote operations and significantly boosted revenues. With a strong background in customer service, leadership, strategic planning, and operations management, Michael excels in driving growth and innovation in the call center space.
Mike is also a proud Board Member for R.E.A.C.H Trade Group, promoting consumer protection and satisfaction and Co-host of the Off Skripted Podcast – a show about Life, Call Centers and everything in between.
