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What would a business do without its community? Have you ever thought about this?
The community you’re operating in is what your business might call “home”. It creates a physical place where people can find you. It gives you the resources you need to run your business, from the electricity you consume to the people you hire to work for you.
But you? What are you giving back to the community?
This question has been haunting us ever since we decided to leave California and move our headquarters to Cheyenne, Wyoming, more than a year ago.
We knew full well why we chose Wyoming. Everybody knows it’s a state that supports businesses from a tax requirements point of view.
But for us, it was more than that.
We found a warm and welcoming city with friendly and welcoming people. We found people that needed our business and what we could offer in terms of technology. And this is how we got our answer to the question – What are you giving back to the community?
We give technology to the community.
We serve the community by opening the doors to innovation and technology, we offer high-tech employment opportunities for the people in and around Wyoming, and we support youths and young leaders through educational initiatives around technology, digitalization, and leadership.
And we’re happy to see the results of our efforts. And even happier to see people talking about it:
More than that, we decided to be where the action takes place and where important decisions that influence the future – our future – are made.
So we joined key-players associations like ACA International, Receivables Management Association International (RMAI), Consumer Bankers Association (CBA), Professional Association for Customer Engagement (PACE), SOCAP International. We honor their efforts and support their initiatives, at a local or national level, by being active members in this journey of changing perceptions, adopting change, and emerging technologies.
We could say we are slowly redefining our mission:
To provide state-of-the-art contact center solutions and exceptional support for our customers AND to be the trustful partner that our community can count on.
Michael McGuire is a contact center industry expert with almost two decades of experience in the space. His experience includes roles as Director of Contact Center Digital Transformation at NobelBiz, and as Director of Operations at FLS Connect, managing multiple call centers. As President of Anomaly Squared and Targeted Metrics, Michael successfully transitioned companies into remote operations and significantly boosted revenues. With a strong background in customer service, leadership, strategic planning, and operations management, Michael excels in driving growth and innovation in the call center space.
Mike is also a proud Board Member for R.E.A.C.H Trade Group, promoting consumer protection and satisfaction and Co-host of the Off Skripted Podcast – a show about Life, Call Centers and everything in between.
