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Omnichannel Contact Center Software
Reporting & Analytics
NobelBiz OMNI+ is equipped with powerful reporting and analytics capabilities merging cross-channel data to offer the best monitoring experience in an omnichannel environment.
Raw and processed data are always at your fingertips.
Running a full-featured omnichannel contact center without powerful analytics insights and reporting is like speeding on a motorway during the night without any headlights. Since the advent of social media interactions, the data-driven approach to running a contact center business or department has become essential.
Making Informed Decisions Has Never Been Easier
Strategic decisions are the bread and butter of growing a contact center business or department. This is why full-stack reporting and capabilities are non-negotiable for contact center managers and owners looking to upgrade their software infrastructure. NobelBiz OMNI+ has outstanding features to help contact center leaders never lose track of their most important metrics and make informed decisions based on accurate data.
NobelBiz knows that communication in itself is changing. We wanted something that holistically was going to be able to be used in a multi or omnichannel approach because the workplace itself is evolving: in three years from now, 75% of the workforce is going to be millennials.
Eric Sims, CEO & Founder Leading Edge Communications
Never Let Good Data Go to Waste
Running multiple campaigns in an omnichannel environment can produce impressive raw interaction data. The integrated Reporting and Analytics capabilities of NobelBiz OMNI+ were designed to offer a comprehensive set of monitoring tools to collect, measure, and track this data. Stay on top of your operations using a single interface that includes dedicated Supervisor Dashboards, an outstanding Reporting Engine, and handy Quality Management tools.
NobelBiz OMNI+ Reporting & Analytics features
Supervisor Dashboard
Centralize all your Key Performance Indicators into a highly customizable supervisor dashboard to easily monitor the performance of your calls, agents, and campaigns.
Customer Interaction Analytics
Running complex campaigns across multiple channels (email, voice, SMS, Facebook, WhatsApp, Telegram, etc.) requires a reliable source of accurate data.
Reporting Engine
Get out-of-the-box access to 77 different reports (and the possibility to create new ones easily) that would fit the needs of most – if not all – reporting requirements of any contact center.
Performance Analytics
NobelBiz OMNI+ collects, measures, tracks, and reports a wide range of KPIs & SLAs to suit the needs of any contact center business or department.
Quality Management
Agent and interaction monitoring can render impressive amounts of information that can help you keep a close eye on the quality of the services you and your team provide.
Discover a new, hassle-free way of setting up your contact center for peak performance!
Request a free demo. We will help you create your contact center. Today!
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