NobelBiz® Blog | First Contact Podcast VIDEO | Benefits of Migrating On-Premise Call Centers to the Cloudhttps://nobelbiz.com/wp-content/uploads/2020/04/christian-montes.png Host Christian Montes Executive Director of Sales at NobelBIz If you’re still using on-premise instead of cloud, maybe it’s time for you to reconsider your strategy. Migrating from on-premise call centers to the cloud provides businesses with many benefits and in this article, we’ll take a look at some of the most important ones. More from the episode! https://nobelbiz.com/wp-content/uploads/2021/06/frank.png Guest Frank Wassenbergh CCaaS Practice Leader & Managing Partner at Cloudlinx Published on June 18, 2021 Benefits of Migrating On-Premise Call Centers to the Cloud The Call Center industry is picking up the pace regarding the adoption of cloud solutions. The thing is, once you see the key benefits, you understand why it has become highly popular with businesses. Besides an enormous capacity and a host of managed services, it offers considerable services and strategic advantages. PGlmcmFtZSBzcmM9Imh0dHBzOi8vb3Blbi5zcG90aWZ5LmNvbS9lbWJlZC9lcGlzb2RlLzUyV08xc2xMRkJXQmRrVFlHMkRiRkciIHdpZHRoPSIxMDAlIiBoZWlnaHQ9IjIzMiIgZnJhbWVCb3JkZXI9IjAiIGFsbG93dHJhbnNwYXJlbmN5PSJ0cnVlIiBhbGxvdz0iZW5jcnlwdGVkLW1lZGlhIj48L2lmcmFtZT4 Christian: As we go through that part, and we hop out of the sales mode, we also look at why is someone going to go through all this pain because there's always pain: you're learning something new, something doesn't go right. 'I didn't know what I didn't know.' So when you go back, and you look at this, why would someone go through that? Why would they go from a premise system to a cloud system? Because I would have to say the large majority of the overall seats still have some form of prep premise system as part of what they're doing today. Frank: People don't go through it, because they're afraid of the unknown. They're fearful of change. There's very tangible human traits about: ‘I don't want to lose my job, especially during a pandemic.’ If you sit there and say, why would a client look to a cloud based contact center? There's just a ton of benefits at the end of the day: You're going to tremendously reduce IT complexity and security, from security to the daily burden of management, that's going to be off your table. You're gonna have feature availability and ease of deployment. No longer do you have to go buy a service pack, figure out an implementation schedule, it's already built, it's in the cloud. Centralized reporting and visibility for the executive team: how many different systems do you have, that you have to deliver reports from and that you need some third party software? You don't need that anymore. Cost and speed of deployment: you can quickly activate services and features. Collaboration tools within the contact center - it's all there under a single dashboard. Change management simplicity. When you make this transition, one of the major things you need to be thinking about is not how good is it going to make reporting for the bosses? And how good is it to be able to give me all these features? It's going to be how well is it going to make my enablers life better? And then how well is it going to make my client's life better right after that? Work Remotely with our True Omnichannel Solution: NobelBiz OMNI+ Brings Your Contact Center into the Present You need a solution that lets you do everything remotely, from a single platform with as little effort as possible. That’s where NobelBiz OMNI+ comes in!