Small and Medium Business

Complete Contact Center Solutions for Small and Medium Businesses

The NobelBiz OMNI+ contact center software has all the necessary tools and features to boost productivity for small and medium businesses from day one. Whether you need quick and lean customer support infrastructure or an omnichannel outbound solution, NobelBiz OMNI+ might be your best bet at a fair price.

Flexible and easy to set up

Powered by Amazon Web Services, NobelBiz OMNI+ is easy to install and user-friendly, allowing managers to create a campaign or increase the infrastructure in minutes.

✅ The setup process is seamless, with complete assistance and training provided along the way.

✅ NobelBiz OMNI+ allows businesses to quickly scale their number of seats and cloud resources without being forced into a new long-term agreement.

Completely Web-Based

One of the main advantages of opting for a completely web-based CCaaS solution is that you don’t need to worry about hardware or maintenance spending. All three components of a fully functional contact center will thrive on the extra secure AWS servers, benefitting from high redundancy and data protection:

A laptop, headset, and an internet connection: this is everything an agent will ever need
All the data and telephony functions are fully integrated into this one unique web-based interface

Omnichannel is becoming mainstream.
Don’t get left behind!

Simply put, an Omnichannel contact center can manage multiple communication channels at the same time. From Voice calls, Emails, and SMS to WhatsApp and Facebook Messenger, an Omnichannel platform can run complex campaigns irrespective of the number of channels involved.

Everything is managed from a single dashboard that hosts all the necessary functions for running some of the most complex communication campaigns, irrespective of the industry where it is deployed.

✅ Better overall customer experience
✅ Uninterrupted interaction
✅ A transparent and immersive environment
✅ Complete history of interactions

Full-featured out-of-the-box IVR

The Interactive Voice Response is a powerful tool that can organize and streamline the entire workflow of your contact center while offering a positive experience to your inbound clients and outbound prospects.

NobelBiz OMNI+ can deliver self-service IVRs where the client doesn’t even need to engage an agent for simple tasks such as booking an airplane ticket. The system can always transfer the call to a live agent if the caller chooses to.

Other productivity features for small and medium businesses

Work From Home

The ability to move your entire team into a remote environment overnight offers immense business flexibility and a crucial competitive advantage.

Reporting & Analytics

NobelBiz OMNI+ is equipped with robust reporting and analytics capabilities merging cross-channel data to offer the best monitoring experience in an omnichannel environment.

Unified Agent Desktop

Defined by a blend of unique productivity tools, a high level of customizability, and ease of access, the Unified Agent Desktop is more than just a simple dashboard.

Computer Telephony Integration (CTI)

Computer Telephony Integration is the link between a telephone system and your database, syncing client information with incoming calls.

Discover a new, hassle-free way of setting up your contact center for peak performance!

Request a free demo. We will help you create your contact center. Today!

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