Amidst a very divided nation, one thing appears to still stand and that’s the hatred elected officials have for robocalls (also referred to as spam calls).
After a decisive 417-to-3 House vote and a unanimous consent in the Senate, the Pallone-Thune TRACED Act was passed into law by President Trump on December 31, 2019.
But what is the TRACED act? Why has it received such decisive support? Should legitimate businesses like yourself be concerned? Let’s walk through the basics of the act.
What Is the TRACED Act?
Since the Pallone-Thune TRACED Act is a 44-page document, it’s difficult to simplify the extensive piece of legislature, but we’ve laid down the basics in what follows.
Its full name is the “Pallone-Thune Telephone Robocall Abuse Criminal Enforcement and Deterrence Act.” In essence:
All of these points and a whole lot more (which you can review on the National Law Review’s detailed page about the TRACED Act) are now law after the bill passed Congress and was signed by the president in little more than a month.
Bill sponsor and GOP Whip John Thune (R – South Dakota) was already optimistic about it passing. Co-sponsor Frank Pallone (D – New Jersey) said:
We’re delighted the Senate acted quickly to pass this legislation to shutdown illegal robocalls. We’re working hard to help the American people get real relief from these relentless and illegal calls. We look forward to the President signing this overwhelmingly bipartisan legislation into law very soon.
UPDATE: The FCC came up with a framework for implementing the STIR/SHAKEN caller ID authentication protocols by June 30, 2021. The report on the rules can be found on the FCC website. This framework will be voted on March 31, 2020.
Is There Cause for Concern for Legitimate Businesses?
While at first look it might not seem like we should be concerned, it’s debatable how interpretable the text of the Act actually is. It seems that the legislation should only target clear instances of illegal activity, while also keeping an eye on the enablers of such activity.
For instance, if a contact center company is working with a suspected scammer, the TRACED Act makes it mandatory for that company to contribute to traceback efforts. If the company then refuses to participate, their name will be published in connection to the suspected unlawful robocalls, along with whatever information the FCC can uncover about the business.
Some Good News
The Act also talks about the establishment of a “Safe Harbor” for voice service providers which have been mistakenly labeled or blocked. This ultimately protects businesses from liability in case of false positives.
As we all know in this industry, it’s very common for numbers to be mistakenly branded “fraud” or “scam”. The “safe harbor” will guard businesses from any damages. However, there’s also a downside to this – the “proof” must come from the traceback system to be put in place by the FCC according to the bill.