For this season’s finale of First Contact: Stories of the Call Center, we’ve got a real treat for you: renowned customer service and experience expert Shep Hyken. Christian posed some tough questions that don’t always get a clear answer in the contact center space. Shep, a New York Times and Wall Street Journal bestselling author, was more than happy to amaze us with his answers – in a fun and entertaining way like he always does. We hope you have a blast with this episode! See you soon!
Petre M. joined the NobelBiz team as an editor late 2019 and like any good editor, he can do insane amounts of research and turn up with an article that's better than anything you can find online. And he's quickly becoming an expert in the contact center space. Backed up by our knowledgeable engineers and technical gurus, Petre's work is just beginning to shine.