First Contact Podcast | Episode 10

Exploring the Magic of Amazing Customer Service, with Shep Hyken

Growing Up in a Call Center:
Thomas Laird

christian montes

Host
Christian Montes
Executive Director of Sales

For this season’s finale of First Contact: Stories of the Call Center, we’ve got a real treat for you: renowned customer service and experience expert Shep Hyken. Christian posed some tough questions that don’t always get a clear answer in the contact center space. Shep, a New York Times and Wall Street Journal bestselling author, was more than happy to amaze us with his answers – in a fun and entertaining way like he always does. We hope you have a blast with this episode! See you soon!

christa heibel

Guest
Shep Hyken
Customer Sevice & Experience Expert

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