The Lifelong Dream of Customer Support:
Roy Atkinson

Growing Up in a Call Center:
Thomas Laird

christian montes

Host
Christian Montes
Executive Director of Sales

One of the most knowledgeable people in the contact center space and a true veteran of the industry, Roy’s had some of the most diverse jobs possible. However, as he’ll tell you, he had one guiding star throughout his adventurous career: offering support to people. Giving them the reassuring voice they need to do their jobs properly. Let’s learn together from HDI’s Lifetime Achievement Award Honoree, Roy Atkinson!

christa heibel

Guest
Roy Atkinson
Group Principal Analyst @ HDI, ICMI

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