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Nobelbiz Webinars – Live roundtable
Workforce Management in a Hybrid Workplace
How to Keep Teams Aligned, Productive & Performance-Driven Anywhere
Join us for the webinar “Workforce Management in a Hybrid Workplace: How to Keep Teams Aligned, Productive & Performance-Driven Anywhere,” where we explore how today’s most successful contact centers rethink workforce management to support distributed teams without losing productivity, visibility, or alignment.
Hosted by NobelBiz and featuring Joseph Jacoboni, CEO of NEXGEN Technologies and a leader in hybrid workforce innovation, this webinar delivers proven strategies to keep teams motivated, supported, and aligned, no matter where they log in.
You will learn:
✅ Why hybrid workforce models are here to stay, and how to turn them into a competitive advantage
✅ The top challenges of managing hybrid teams, from visibility gaps to scheduling complexity, and how to solve them
✅ How high-performing organizations use structure, coaching, and real-time KPIs to keep teams aligned
✅ The biggest mistakes companies make when managing remote and on-site teams, and how to avoid them
✅ How NobelBiz helps contact centers lead with clarity, not guesswork, across any work model
Join a lively conversation with:
Michael McGuire
Chief Revenue Officer, NobelBiz
With over two decades of contact center expertise, Mike excels in strategic execution and adeptly communicates across all management tiers. Proficient in analysis, staff management, and team leadership for surpassing service level requirements, he successfully launched five international call centers and managed ten as a Center/Regional Manager.
Joseph Jacobini
Chief Executive Officer, NEXGEN Technologies
Joseph Jacoboni is the CEO of NEXGEN Technologies, NEXGEN Virtual Office, and NexGen Contact Solutions, leading hybrid-first BPO and CX platforms that blend AI, virtual agents, and human expertise. A veteran founder and operator, he previously led Contact Centers of America, PrimeConnections, and DreamFund, and scaled Software Support, Inc. to 1,100 employees across four global sites.
