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Nobelbiz Webinars – Live roundtable
Omnichannel at Scale: Breaking Down Siloed Support Channels in Retail CX
The Modern Retail Contact Center: Blending AI, Automation & Human Empathy
Join us for the webinar “Omnichannel at Scale: Breaking Down Siloed Support Channels in Retail CX,” where we explore how leading retailers are unifying fragmented customer support systems to deliver seamless, personalized experiences across every touchpoint. Discover how blending AI, automation, and human empathy can transform the modern retail contact center into a growth engine for loyalty, efficiency, and customer trust.
Hosted by NobelBiz and featuring Eric Danz, Founder of Consultant Cooperative and CX Strategist, this session is built for retail leaders, CX executives, and contact center professionals who want to break down silos, scale intelligently, and deliver the kind of connected experiences today’s customers expect.
You will learn:
✅ How leading retailers are breaking down siloed channels to create unified, seamless customer experiences
✅ The difference between multichannel and true omnichannel CX—and why it matters for customer loyalty
✅ How to blend AI, automation, and human empathy to scale support without losing personalization
✅ Practical ways to align data, tools, and teams for consistent service across every touchpoint
✅ How NobelBiz helps modern retail contact centers deliver smarter, faster, and more connected customer experiences
Join a lively conversation with:
Michael McGuire
Chief Revenue Officer, NobelBiz
With over two decades of contact center expertise, Mike excels in strategic execution and adeptly communicates across all management tiers. Proficient in analysis, staff management, and team leadership for surpassing service level requirements, he successfully launched five international call centers and managed ten as a Center/Regional Manager.
Founder & Consultant, Consultant Cooperative
Eric Danz
Eric Danz is the Founder and Consultant at Consultant Cooperative, where he helps organizations optimize customer experience strategies through AI, automation, and human-centered design. With extensive leadership experience across the BPO, CCaaS, and SaaS industries – including roles at IBM, NICE CXone, Startek, and Foundever, Eric brings deep expertise in sales development, CX innovation, and technology-driven transformation.