FCC Compliance Decoded: Customer Outreach Beyond Robocalls

Name: FCC Compliance Decoded: Customer Outreach Beyond Robocalls
Uploaded: 2024-11-11T12:58:36+00:00
Channel: andrei.vincze
Description: Join us for an insightful webinar, “FCC Compliance Decoded: Customer Outreach Beyond Robocalls,” where we’ll break down essential strategies for navigating the evolving landscape of customer outreach. From managing caller ID to ensuring compliance and overcoming call blocking, this session is designed to equip your business with the tools to stay ahead in a new regulatory era.

Join us for an insightful webinar, “FCC Compliance Decoded: Customer Outreach Beyond Robocalls,” where we’ll break down essential strategies for navigating the evolving landscape of customer outreach. From managing caller ID to ensuring compliance and overcoming call blocking, this session is designed to equip your business with the tools to stay ahead in a new regulatory era.

Hosted by Mike McGuire from NobelBiz, with special guest Keith Buell, General Counsel and Head of Global Public Policy at Numeracle, this event will provide actionable insights to help you build trust, protect your brand, and optimize outreach.

You will learn:

✅ Key FCC regulations impacting customer outreach
✅ Essentials of robocall mitigation, labeling, and 1:1 consent
✅ Strategies for maintaining a positive caller ID reputation
✅ Techniques to prevent call blocking and ensure message delivery
✅ Tips for future-proofing compliance and staying agile with regulatory changes

Join a lively conversation with:

Keith Buell

General Counsel and Head of Global Public Policy, Numeracle

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Keith Buell is the General Counsel and Head of Global Public Policy at Numeracle, managing legal, compliance, and regulatory matters globally. With over 20 years in telecom law, he has held senior roles at the FCC, Tata Communications, Sprint, and Verizon, focusing on compliance, litigation strategy, and industry advocacy. He also serves on the SIP Forum board, supporting telecom policy and standards.

Michael McGuire

Senior Contact Center Software Consultant, NobelBiz

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With over two decades of contact center expertise, Mike excels in strategic execution and adeptly communicates across all management tiers. Proficient in analysis, staff management, and team leadership for surpassing service level requirements, he successfully launched five international call centers and managed ten as a Center/Regional Manager.