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Nobelbiz Webinars – Live roundtable
Contact Center Predictions 2025
Insights from 2024’s Lessons and Trends
Join us for an engaging and forward-thinking webinar, “Contact Center Predictions 2025: Insights from 2024’s Lessons and Trends,” where we’ll dive into the critical takeaways from the past year and provide expert perspectives on the future of the contact center industry.
From technological innovations to evolving customer expectations and operational strategies, this session is designed to empower your business with actionable insights to excel in 2025. Learn how to overcome challenges, seize opportunities, and stay ahead in the ever-changing contact center landscape.
Hosted by Michael McGuire, this insightful discussion will feature special guests Christian Montes, Chief Revenue Officer at NobelBiz, and Steve Bederman, President of NobelBiz. Together, they’ll share predictions, trends, and strategies to help your contact center thrive.
Key highlights:
✅ 2024 in Review: Lessons learned from the past year, featuring success stories and industry challenges.
✅ Emerging Trends: Conversational AI, workforce management, and advanced analytics.
✅ Predictions for 2025: Exploring customer experience, operational shifts, and technology advancements.
✅ Actionable Takeaways: Tools, strategies, and best practices to future-proof your contact center operations.
Join a lively conversation with:
Michael McGuire
Senior Contact Center Software Consultant, NobelBiz
With over two decades of contact center expertise, Mike excels in strategic execution and adeptly communicates across all management tiers. Proficient in analysis, staff management, and team leadership for surpassing service level requirements, he successfully launched five international call centers and managed ten as a Center/Regional Manager.
Steve Bederman
President, NobelBiz
Steve Bederman, President of NobelBiz, brings over 20 years of leadership in contact center and technology industries. A seasoned expert in strategy, SaaS, and organizational growth, Steve has driven innovation and operational excellence, shaping the future of customer experience solutions.