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Nobelbiz Webinars – Live roundtable

The Secrets to Unmatched Call Center Performance and Scalable Success

Unlock Actionable Insights and Proven Strategies to Revolutionize Your Call Center Operations
Discover actionable insights and proven strategies to transform your call center operations in our upcoming webinar, hosted by Mike McGuire from NobelBiz and featuring special guest Elizabeth Carney, Director of Client Services at Anomaly Squared. This session will reveal expert approaches to boosting performance and scalability, offering practical solutions to enhance efficiency and customer experience.
Join and get a Free Resource as a bonus
As an exclusive bonus, all attendees will receive a FREE Growth Blueprint to help take their call center to the next level. Don’t miss this opportunity to elevate your call center’s success!

Thursday, September 26, 2024

9 am PST | 12 pm EST

Duration: 60 mins

You will learn:

✅ Mastering Call Center Performance: Discover the key factors that contribute to exceptional call center operations, from streamlined workflows to performance metrics that matter.

✅ Strategies for Scalable Success: Learn how to scale your call center without compromising service quality. Understand the importance of proper staffing, technology upgrades, and maintaining operational flexibility.

✅ Enhancing Customer Experience: Explore customer-centric techniques, such as omnichannel support, personalization, and proactive engagement, to boost satisfaction and retention.

✅ Leveraging Technology for Growth: Understand how to use advanced tools like AI, cloud solutions, and analytics to drive efficiency, optimize resources, and achieve long-term growth.

⭐️ ENJOY A FREE GROWTH PLAN TO SCALE YOUR CALL CENTER

Save Your Spot!

Join a lively conversation with:

Elizabeth Carney

Director of Client Services, Anomaly Squared

Elizabeth Carney is the Director of Client Services at Anomaly Squared, where she brings over nine years of experience in the contact center industry. Since joining the company, she has held key leadership roles, including Operations Manager and Training Manager, demonstrating expertise in coaching, operations management, and client relations.

Michael McGuire

Senior Contact Center Software Consultant, NobelBiz

With over two decades of contact center expertise, Mike excels in strategic execution and adeptly communicates across all management tiers. Proficient in analysis, staff management, and team leadership for surpassing service level requirements, he successfully launched five international call centers and managed ten as a Center/Regional Manager.

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