Nobelbiz Webinars – Live roundtable

Building Contact Centers that Scale and Succeed

Culture, Motivation, and Smart Onboarding

Join us for an exclusive webinar, “Building Contact Centers that Scale and Succeed: Culture, Motivation & Smart Onboarding,” where we uncover the real drivers behind scalable, high-performing contact center teams.

As contact centers evolve, it’s not just about better technology—it’s about building a culture that motivates, onboarding that empowers, and leadership that scales with intention. In this session, we’ll break down how to create an environment where agents thrive, turnover drops, and performance soars.

Hosted by NobelBiz’s Michael McGuire and featuring special guest Fatima Khalfan—a veteran leader in operational transformation—this webinar is packed with practical insights for contact center leaders ready to future-proof their workforce.

You will learn:

✅ How to build a performance-driven contact center culture from the inside out
✅ What truly motivates today’s agents—and how to keep them engaged
✅ The key components of a modern, scalable onboarding system
✅ How to align people, processes, and tools to grow without sacrificing quality
✅ Proven leadership strategies to manage Gen Z and remote/hybrid teams

Join a lively conversation with:

Michael McGuire

Chief Revenue Officer, NobelBiz

More information

With over two decades of contact center expertise, Mike excels in strategic execution and adeptly communicates across all management tiers. Proficient in analysis, staff management, and team leadership for surpassing service level requirements, he successfully launched five international call centers and managed ten as a Center/Regional Manager.

Fatima Khalfan

CEO, Voysus

More information

Fatima Khalfan is a seasoned operational leader with 15+ years of experience building and leading high-growth customer-facing teams across sales, service, and care.
Known for transforming contact center environments through people-first leadership, Fatima specializes in aligning team culture and onboarding practices with sustainable business growth.