A NOBELBIZ WEBINAR

Manage the Unexpected:

The Competitive Edge of Remote Work as a Contact Center

Remote work has become part of every business model, and Contact Centers across the US are taking a deep dive into moving agents and supervisors into the work-from-home environment. From adaptability to security, from productivity to efficiency, how can Contact Centers face the biggest struggles that the new work environment might cause?
We invited Christa Heibel, CEO of CH Consulting Group, and Jake Bush, CEO of INFOCU5 to a conversation with Christian Montes, Executive Director of Sales at NobelBiz, and they gave insightful advice on what tactics can help your Contact Center during the #wfh time, from redefining performance, to gain the competitive edge.

The on-demand webinar also includes a DEMO of our new remote-work omnichannel solution NobelBiz OMNI+, offering a wide range of features for both agents and supervisors, for increased results, better planning, and quick & easy team communication.

You will learn:

🗸 How to achieve better results and correctly adjust the KPIs?

🗸 What increases productivity and efficiency: redefine performance?

🗸 What is crisis leadership and how does that contribute to your business?

🗸 The competitive edge: how is OMNI+ helping you and your team achieve all of this?

Join a lively conversation with:

Jake Bush

Founder & CEO @ INFOCU5

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Experienced entrepreneur with proven success in starting and building companies in the CPG industry. With deep-rooted experience in film, marketing, contact center services, and technology, Jake has a passion for developing solutions to improve customer experience that in turn creates a meaningful impact on customer lifetime value.

Christa Heibel

CEO,
CH Consulting Group

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Having experienced first-hand how technology has revolutionized the industry, Christa believes the contact center of the future will be experiential rather than transactional. With AI and self-service increasingly fulfilling simple tasks, the contact center is becoming a solution center and hub for connections between brands and people, both employees and consumers.

Meet our NobelBiz Webinar Series Host

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With over 15 years of leveraging technology and creative tactics to drive outcomes, Christian has worked with some of the largest Enterprise Contact Centers, BPOs, and Global CCaaS providers in the world.
Host of the First Contact – Stories of the Call Center Podcast, where he interviews leaders from the contact center industry searching for new insights, tips, and stories. Host of the NobelBiz | Webinar Series, which brings top leaders in the industry together to discuss important topics and share best practices.