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Call Whispering: A Live Training Tool for Agents

Consider the scenario in which a new agent receives a phone call. Call Whispering allows your supervisor to take on the mantle of a “trainer” and to assist the new agent in this call, in the event of an overlook or a challenging phone conversation.

In this guide, we will explore what Call Whispering is and what are the benefits of incorporating this tool into your virtual switchboards or contact center software.

You’ll learn about:

1. The business applications of Call Whispering in the contact center field

2. Why supervisors should use Call Whispering

3. Call Whispering methods

Get actionable bite-size information about the implementation of Call Whispering.
What’s in it for your business? More efficient agents, better customer experience, and overall contact center performance!

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