For decades, many contact centers have been using servers to keep their software systems and have never had any issues with them. Today, however, we are talking about adaptable technology in an ever-changing digital environment.

As a result, the discussion is no longer only about whether to store primary or secondary data on-premises or in the cloud. The contact center must also consider various parameters, which have varying cost/benefit/service level ratios. As a result, they might have a significant influence on the feasibility of your future projects.

Let’s explore together:

✅ The benefits and drawbacks

✅ Cloud various solutions

✅ Migration methods

✅ Things you should consider before migrating

In our new ebook, we go through the benefits and drawbacks of each technology, the types of Cloud solutions, and all you need to know about the obstacles of cloud migration.