Season 9

The Art of Listening & Inquiry:
Conversations are Opportunities for a Human Connection

In the world of business and relationships, the difference between success and missed opportunity often hinges on the art of: Listening and Inquiry.

This season, we are thrilled to be joined by Christian Montes, Executive Vice President of Client Operations at NobelBiz. The journey to mastering the art of listening and inquiry starts before a conversation. It is about understanding, being genuine, and realizing the immense value both sides bring to an interaction.

Topics covered

  • Hearing vs. Listening: Understanding the Key Differences
    Why true listening goes beyond just hearing words.
  • The Role of Active Listening in Communication
    The challenges of deep listening and how it impacts conversations.
  • Enhancing Listening Skills for Better Engagement
    Practical steps to become a more effective listener in any setting.
  • The Power of Inquiry in Sales & Customer Service
    How asking the right questions leads to better outcomes.
  • Overcoming Barriers to Inquiry & Effective Communication
    Why people struggle with inquiry and how to improve.
  • Balancing Inquiry Without Turning into Interrogation
    How to ask meaningful questions without making others defensive.
  • Creating Meaningful Conversations That Make People Feel Heard
    Strategies to foster better understanding and connection.

with Christian Montes

Upcoming Webinar

Avoiding Common Technology Mistakes in Contact Centers