Reporting & Analytics
Customer Interaction Analytics
Customer Interaction Analytics is a tool used by supervisors to analyze what interactions the team is having and to determine the most successful communication channels for a given campaign.
Customer Interaction Analytics is a tool used by supervisors to analyze what interactions the team is having and to determine the most successful communication channels for a given campaign.
Seeing the real-time performance of each type of interaction (email, voice, SMS, Facebook, etc.) puts you in an excellent position to design and plan your future campaigns, constantly improving on your previously acquired information.
With Interactions Analytics, supervisors can have a birds-eye view of the performance of each channel they are using for a particular campaign. This tool is handy when the campaign runs on multiple channels (Voice, Email, SMS, Telegram, Facebook, Webchat, Telegram, etc.) For example, it will show you the average interaction time, how quickly you took the new interactions, what channel generated the most results, and so on.
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