CHANNELS - INTERACTIVE
Web Callback
Web Callback is a feature complementary to the Live Webchat function, allowing clients to submit their phone numbers on a website to be called back by an agent later.

Web Callback is a feature complementary to the Live Webchat function, allowing clients to submit their phone numbers on a website to be called back by an agent later.
Convenience is the real currency of a memorable customer experience. The Web Callback makes it so convenient and easy to use that the client will most likely remember the interaction positively.
The webchat pop-up on a website can be paired with the Web Callback function to increase efficiency and customer satisfaction. This allows the client to choose right then and there if they want to have a text conversation or input their phone number so that an agent can call them immediately.
Web callback is an optimal solution for being there for your website visitors even when no agents are available. Customers can simply fill in the form and receive a callback in a matter of minutes, from your next available agent.
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