OMNICHANNEL CUSTOMER ENGAGEMENT

Live Webchat

NobelBiz OMNI+ fully integrates Live Webchat within its omnichannel ecosystem, creating a direct communication line between agents and website visitors.

Live Webchat unlocks real-time conversations between the agent and your website visitors.

The Live Webchat feature is invaluable for businesses using their online presence to generate sales or leads. Send files, share links and videos, and get the option to immediately transfer the interaction to other communication channels, such as voice (Web Callback).

Customize Your Client's Webchat Experience

The advanced Live Webchat tool from NobelBiz OMNI+ can be set up to trigger a pop-up dialogue box in certain customizable conditions. The chat theme can be personalized based on multiple other variables, such as the source via which the visitor landed on your site, the language they’re using, and so on.

I would absolutely recommend NobelBiz OMNI+ because of how easy it is to install, how quickly it is to learn, and how good the reporting is straight out of the box.

Brad Dashnaw, CEO – Shift Marketing

Other NobelBiz OMNI+ Omnichannel Customer Engagement features

Email Management Software

Get access to complete email management within the agent dashboard with smart integration and intelligent email routing.

Web Callback

The Web Callback allows the clients to submit their telephone numbers on your website so they can be called back later.

Conversational SMS

Outbound & Conversational SMS (or 2-Way SMS) is a feature that allows contact centers to engage in SMS interactions without the limitations of the old 1-Way systems.

Discover a new, hassle-free way of setting up your contact center for peak performance!

Request a free demo. We will help you create your contact center. Today!