First Contact Podcast | Episode 2

Entrepreneurship as an Adventure Sport: Jake Bush

christian montes

Host
Christian Montes
Executive Director of Sales

Jake Bush had a very long road, full of twists and turns before he got his start in the call center industry. Listen to how he went from skiing to film studies, and then to working as an agent! It’s First Contact, where we uncover the most fascinating stories of industry leaders!

jake bush

Guest
Jake Bush
CEO of INFOCU5

First Contact Podcast | Episode 2

Entrepreneurship as an Adventure Sport: Jake Bush

Jake Bush had a very long road, full of twists and turns before he got his start in the call center industry. Listen to how he went from skiing to film studies, and then to working as an agent! It’s First Contact, where we uncover the most fascinating stories of industry leaders!

Explore more from this episode…

VIDEO: Brick-and-Mortar vs Virtual World

Jake Bush got a lot of pushback on this from both his investors and his employees. His answer? You’re just going to have to hit play to see. Hint: it’s a bit of both worlds.

ARTICLE: Managing a Call Center in 2020

How do you effectively balance the number of employees in your call center? What are the new and efficient ways to keep agents engaged and productive?

VIDEO: How to Stay Focused on Business

Jake Bush on what keeps him centered and staying calm in the business world.From vision boards to family, friends, meditation, doing yoga and more.

VIDEO: Jake Bush on His Journey

Jake had a very wild ride to the top in the call center space. Before this, he was skiing, helicoptering, cooking as a line chef, and went to college to study film studies.

VIDEO: Translating Culture and Community

Jake Bush on integrating culture in both physical offices and virtual spaces. But then how do you harness the creativity you usually get in a brick-and-mortar office?

VIDEO: Early Lessons from the Call Center

Jake Bush talks about what he learned from being in a call center and how he developed his skills in order to do well on the phone. See why call centers can be eye-openers.

VIDEO: How Mistakes Can Lead to Success

Jake Bush talks about learning from mistakes, how his past shaped him into the person he is today and whether or not he would change any of that.

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